Managing General Agents (MGAs) are operating in a market that is evolving rapidly. Regulatory expectations are rising, competition is intensifying, and carriers are demanding greater transparency. In this envir...
Credit Risk & Lending
Two years have passed since the FCA’s Consumer Duty came into force in July 2023, setting a new benchmark for customer protection across financial services. The Duty requires firms to deliver good outcomes in f...
The Financial Ombudsman Service (FOS) has reported its highest case volumes in six years. In 2024/25, consumers lodged 305,726 complaints – a 54% increase on the 198,798 recorded in 2023/24, and the highest lev...
On Friday 1 August 2025, the UK Supreme Court issued a landmark judgment on commission arrangements in the motor finance sector. This ruling followed an earlier Court of Appeal decision that raised alarm across...
The winds of change are blowing, and they are carrying more than just leaves. The climate agenda in financial services has just taken a decisive turn with the release of Consultation Paper CP10/25 on 30 April 2...
Artificial intelligence (AI) and machine learning (ML) are revolutionising consumer lending, offering lenders the ability to enhance decision-making, improve risk assessment, and optimise customer experiences. ...
The evolving regulatory landscape presents ongoing challenges for financial institutions in managing model risk effectively. The PRA’s Supervisory Statement SS1/23 offers essential guidance on strategic governa...
The dynamic landscape of regulation and risk management presents ongoing challenges for banks and building societies. A key area of focus within this landscape is the IFRS 9 Expected Credit Loss (ECL) framework...
Artificial Intelligence (AI) has emerged as one of the most transformative technologies of our time, reshaping industries and creating new possibilities for businesses. In the financial services sector...
