Putting your members first
Pension Administration Services
How we can help
At Broadstone we help clients and scheme members navigate the increasingly complex world of pensions. This comes from providing expert pensions administration services that focus on putting your members first.
All administrative services are provided by a single administration team dedicated to each client who take responsibility for all aspects of the administration of the pension scheme. Our investment into staff development ensures we have highly experienced administrators that deliver the right approach whilst maintaining the flexibility to meet different client requirements.
Our range of pension administration services and proprietary tools enable us to work with clients in a collaborative way that delivers the best experience possible for members. In 2022, 2023 and 2024 we were voted the UK’s best third-party administrator by clients, providing real confidence in our services regardless scheme membership size.
We offer a full range of pension administration services
Our range of pension administration services include membership record keeping, pension payroll, member engagement, online member portal access and more. This means we can also build an administration package around your specific requirements.
Data management
Communications strategy
Online Member portals
Scheme accounting services
Payroll services
Member engagement and monitoring
Record keeping
Systems and procedures
Efficient high-quality service
Our administration services are delivered in an integrated way with our actuarial and investment services; the whole team working together to enhance outcomes for our clients, irrespective of size. This offers a streamlined and consistently high-quality service for you and your members.
We use in-house software and invest in proprietary technology that ensures clients’ needs are met in the most efficient way possible. Our services have evolved to meet challenges such as GMP equalisation and Pensions Dashboards.
Our focus on staff development means clients and members will always speak to someone who knows the scheme. We do not outsource or centralise any aspect of our member services. We believe this approach provides continuity, trust, and builds long term relationships with our clients.