The FCA’s latest complaints data shows an industry under steady pressure to deliver better customer outcomes. In the first half of 2025, firms received 1.85 million complaints, a 4 percent rise on the ...
Industry News
With the FCA’s consultation on its proposed motor finance redress scheme now closed, the focus is shifting from policy design to practical delivery. Industry bodies have raised concerns around fairness, proport...
Earlier this month, the FCA extended its motor finance redress consultation deadline to 12 December 2025. The regulator said the move reflects feedback from lenders, manufacturers and consumer groups that requi...
On 27th November 2025 we held a webinar focused on the announcement of the Autumn Budget. Our SpeakersDavid Brooks – Head of PolicyKelly Parsons – Head of DC Proposition Join David and Kelly as they unpac...
There are many challenges facing the UK insurance market, however we believe mutuals are uniquely placed to approach these, with businesses built on trust and putting members first. We welcome the Government...
