Conduct Risk and Credit Permissions

Our team has years of experience with the application process and knows what good looks like.

With our accelerator, we can turn your vision for a new product into a comprehensive application pack in weeks, not months. We are practioners and have held senior positions in financial firms, including approved roles under SM&CR and can support with FCA engagement.

We can also build out your application process, customer management system and engage with any relevant suppliers, to ensure you get the best service and rates.

We develop and implement operating models for lenders that information flows efficiently and effectively to aid good decisions.

We can map key roles to this operating model and the SM&CR framework, detailing delegated authorities and responsibilities.

Reviewing existing, or implementing new 3 LOD models to ensure your firm understands the risks it is operating under, and developing management information to mitigate or accept them appropriately.

At Broadstone, we truly believe that when customers are central to your strategy, the customers benefit, you reduce regulatory risk and increase profit.

A well embedded Consumer Duty framework requires complete buy in from the top of your organization and input from all levels below.

We will support you to develop products that delivers to customer’s needs and the MI to confirm they continue to experience good outcomes.

We provide support in preparation for and responding to thematic reviews or S166, particularly ones related to;

• Affordability and vulnerability
• Collections and forbearance
• Product governance
• Customer communications and transparency

We will work with your team to conduct a mock review, make amendments to processes and documentation, enhance data quality and MI and ensure that customer outcomes are understood.