Author: Phil Smith

complaints-article
Industry News

Complaints rise and redress jumps 20%: firms still need to strengthen customer outcomes

The FCA’s latest complaints data shows an industry under steady pressure to deliver better customer outcomes.  In the first half of 2025, firms received 1.85 million complaints, a 4 percent rise on the ...

Attractive men and women after a training or a conference. Employee education concept.
Broadstone

The FCA’s Latest Dear CEO Letter to Financial Advisers

The FCA has published its latest Dear CEO/Director letter for financial advisers and investment intermediaries.  It provides an important reminder on its key areas of focus over the next two years and some usef...