“Having been utilizing a third party supplier for a number of years, with no added value, we decided to seek an alternate provider and Rockstead delivered everything they promised, resulting in improved internal assurance.”
Telecoms company annual AUP
The challenge
The client needed an annual AUP on consumer receivables and wanted specific expertise that their current provider could not provide.
Our approach
- We delivered subject matter experts to review workstreams
- We reviewed all necessary documents on site at client offices
- We carried out GAP analysis
Our delivery
- We identified significant gaps in policies and suggested improvements
- Improvements to workstream processes were implemented
- Client reported improved MI delivery internally following our project scope