“The seasonality of our lending volumes is no longer the operational headache it was thanks to the support of Rockstead across the entire credit risk of the business. Their understanding and ability to deliver nuanced solutions on a basis that the business could afford means that we now face the future with greater confidence.”
Building Society needed off balance sheet underwriting support
The challenge
Our client required expert underwriting support that could match the flows of originations in periods of higher volume.
Our approach
- We were able to supply staff and consultants at short notice
- We placed six underwriters in the business for 6 months to maintain service levels and meet target operating model targets
- We trained all staff on underwriting criteria and policy prior to on-site deployment
Our delivery
- Our work meant the Society was able to meet its operational targets without embedding overheads in the business
- We experienced underwriters trained new recruits
- We identified and addressed any gaps in lending criteria
- Our work resulted in the development of a new risk policy