Client Wins
> 400+ cases completed on time
> Known costs from the start and not exceeded
> Client had good visibility on the likely outcomes
S166 Redress Support for a Compliance Consultant
Project Length:
9 months
Personnel:
IFA, PI insurer/lawyers, FCA
Background
An IFA subject to a S166 skilled person review with 400+ cases needing a redress calculation.
We partnered with the skilled person to design and deliver the project to produce 400 redress calculations and required consumer communications.
Engagement
We worked with the client to map the process for the project. For this, we agreed that the client would undertake all the data gathering ensuring they collected all that was needed through designing pro-formas for their use.
We expanded the team to deliver the project and put in place regular communications with the client to make sure the project
ran smoothly. We were available to work with the advisers of the IFA to help them be comfortable with the approach and figures we were producing.
Eventually produced 400+ redress calculations and for this project, offer letters to go to the consumer.
The project completed in line with expectations on both budget and time scale.